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We are sorry to hear you have encountered an issue and need to file a claim.


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Are you looking for North Pointe Insurance a division of QBE? We are not affiliated, but would like to help you get to the right place. You can Call 844-723-2524


Homeowner Claims

For fire, lighting, wind, water

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Call 1-800-252-4633

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Call 1-800-468-3466

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Call 1-800-332-3226

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Call 1-800-445-3030

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Call 1-800-527-3907

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Call 1-877-669-6877

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Call 1-844-346-1225

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Call 1-800-269-1409

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Call 1-888-808-4842

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Call 1-800-252-4670

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Call 1-800-274-7865

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Call Only 1-800-537-0928

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Call  1-844-733-8666 or in the app

Auto Claims

For accidents, theft, hit & run


I was in accident and I do not know what to do

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Call 1-800-252-4633

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Call 1-800-468-3466

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Call 1-800-332-3226

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Call 1-800-776-4737

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Call 1-800-445-3030

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Call 1-877-669-6877

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Call 1-844-346-1225

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Call 1-800-252-4670

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Call 1-800-527-3907

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Call 1-800-274-7865

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Call 1-800-841-5241

What to do after an accident

First off, take a deep breath. Keeping calm helps you think clearly. Here's a rundown of what you should do next:

What describes your situation best.

I hit another driver on a public roadway

1. Check for Injuries: Ensure everyone's okay. Call 911 if there are any injuries, even minor ones.

2. Stay Safe: If it's safe to do so, move your vehicle to the side of the road to avoid further accidents. Turn on your hazard lights.

3. Call Authorities: Report the accident to the police, even if it's minor. A police report can be important later.

4. Exchange Information: Swap contact and insurance details with the other driver. Get their name, phone number, insurance company, policy number, and driver's license number.

5. Document the Scene: Take photos of the scene, damages, and any relevant details. Note down the time, date, location, and road conditions.

6. Witnesses: If there are witnesses, get their contact information. Their accounts could be helpful later.

7. Notify Your Insurance: Report the accident to your insurance company as soon as possible. Provide them with all the information you gathered.

8. Seek Medical Attention: Even if you feel fine, it's a good idea to see a doctor. Some injuries may not be immediately apparent.

Keep Records: Maintain records of all expenses and correspondence related to the accident.

I was hit by another driver on a public roadway

1. Check for Injuries: Ensure everyone's okay. Call 911 if there are any injuries, even minor ones.

2. Stay Safe: If it's safe to do so, move your vehicle to the side of the road to avoid further accidents. Turn on your hazard lights.

3. Call Authorities: Report the accident to the police, even if it's minor. A police report can be important later.

4. Exchange Information: Swap contact and insurance details with the other driver. Get their name, phone number, insurance company, policy number, and driver's license number.

5. Document the Scene: Take photos of the scene, damages, and any relevant details. Note down the time, date, location, and road conditions.

6. Witnesses: If there are witnesses, get their contact information. Their accounts could be helpful later.

7. You will Notify the other driver's Insurance first: Report the accident to their insurance company as soon as possible. Provide them with all the information you gathered.

8. Seek Medical Attention: Even if you feel fine, it's a good idea to see a doctor. Some injuries may not be immediately apparent.

Keep Records: Maintain records of all expenses and correspondence related to the accident.

I was hit by another driver in a parking lot

1. Check for Injuries: Ensure everyone's okay. Call 911 if there are any injuries, even minor ones.

2. You can call authories, but some municiplaites will not completed a police report if the incedent happened in a parking lot or private property.

3. Exchange Information: Swap contact and insurance details with the other driver. Get their name, phone number, insurance company, policy number, and driver's license number.

5. Document the Scene: Take photos of the scene, damages, and any relevant details. Note down the time, date, location, and road conditions.

6. Witnesses: If there are witnesses, get their contact information. Their accounts could be helpful later.

7. You will Notify the other driver's Insurance first: Report the accident to their insurance company as soon as possible. Provide them with all the information you gathered. 

8. Seek Medical Attention: Even if you feel fine, it's a good idea to see a doctor. Some injuries may not be immediately apparent.

Keep Records: Maintain records of all expenses and correspondence related to the accident.

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Glass Claims are online only

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Glass Claims are online only

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Glass Claims are online only

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Online or 

Call 1-800-951-9734

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Online or 

Call 1-800-421-3535

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ONLINE ONLY

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Call 1-800-252-4670

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Call 1-800-527-3907

Roadside Assistance

Dead Battery, Need a tow, Locked out, Flat tire, Out of Gas, Vehical Stuck, car broke down

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ROADSIDE ASSISTANCE is via TEXT

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ROADSIDE ASSISTANCE 

call 1-877-762-3101

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Call 1-866-767-0150

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Online, TEXT or 

Call 1-866-854-4140

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Call 1-844-346-1225

Homeowner Claims

For fire, lighting, wind, water

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Call 1-609-535-8000

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Call 1-866-370-6505

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EMAIL Colleen Ocello: cocello@ftpins.com 

Homeowner Claims

For fire, lighting, wind, water

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NFIP 1-800-423-4403

Private 1-800-280-3309

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Call 727-202-4815

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Call 1-866-370-6505

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EMAIL Colleen Ocello: cocello@ftpins.com 

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